• By using our website or purchasing from us, you agree to our Terms of Service. These terms outline the rules for using our website and services, so please read them carefully.

    We may update these terms occasionally. Please check back to stay informed.

    1. About Our Website

    Our website is operated by Balance & Bliss, Inc. When we say "we," "our," or "us," we mean Balance & Bliss.

    By using our site, you confirm you’re at least the legal age of majority in your area or have the consent of a parent or guardian.

    Our website is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    2. Using Our Services

    You agree not to use our site or services for illegal purposes or violate any laws while using them. Don’t send harmful code (like viruses), spam, or unauthorized data.

    3. Orders and Payments

    We reserve the right to limit or cancel orders if they look suspicious or violate our policies. Please ensure all account and payment details are accurate and updated so we can process your orders smoothly.

    For details on refunds or returns, see our Payments, Shipping & Returns Policies.

    4. Products and Pricing

    Our products are described as accurately as possible, but we can’t guarantee your device displays colors or images perfectly. Prices and product availability are subject to change without notice.

    5. User Content

    If you submit comments, feedback, or ideas to us, we may use them without restriction. Please ensure any content you share is lawful, respectful, and free of harmful software.

    6. Personal Information

    Your personal data is handled according to our Privacy Policy.

    7. Third-Party Services

    We may link to third-party tools or websites, but we’re not responsible for their content, practices, or reliability. Use them at your own discretion.

    8. Limitations and Liabilities

    Our website and services are provided “as-is.” While we strive for accuracy, we don’t guarantee uninterrupted or error-free service. Balance & Bliss, Inc. isn’t liable for any direct or indirect damages arising from using our services.

    9. Prohibited Activities

    You’re prohibited from using our website for:

    • Illegal activities

    • Harassment or discrimination

    • Uploading harmful content or software

    • Collecting others’ personal data

    10. Changes to These Terms

    We reserve the right to modify these terms. Continuing to use our site means you accept any updates.

    Governing Law:
    These terms are governed by U.S. laws.

    Contact Us:
    If you have questions, reach out to denise@balanceandbliss.com

  • Effective Date: 1/26/2025

    Balance & Bliss, Inc. ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, purchase products, or engage with our services.

    1. Information We Collect

    We may collect the following types of information:

    • Personal Information: Name, email address, billing and shipping address, phone number, and payment details when you make a purchase or contact us.

    • Non-Personal Information: IP address, browser type, and usage data collected via cookies and similar technologies.

    2. How We Use Your Information

    We use your information to:

    • Process and fulfill orders.

    • Send purchased digital downloads.

    • Communicate via email about your orders, updates, and relevant information.

    3. Cookies and Tracking Technologies

    Our website uses cookies to enhance your browsing experience. Cookies help us:

    Understand how visitors use our site.

    • Offer tailored content and functionality. You can adjust your cookie preferences through your browser settings.

    4. Sharing Your Information

    We only share your data with trusted third-party services, including:

    • Payment Processors: Stripe and PayPal, to securely process transactions.

    We do not sell or rent your personal information to other parties.

    5. Data Storage and Security

    We rely on Squarespace to manage data storage and implement security measures, following industry standards to protect your data.

    6. Your Rights

    You have the right to:

    • Access, update, or delete your personal information.

    • Contact us for assistance with your data preferences.

    7. Geographic Scope

    Our services and purchases are available only to users in the United States.

    8. Changes to This Privacy Policy

    We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

    9. Contact Us

    If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
    denise@balanceandbliss.com

  • Payments

    When you make a purchase on our website, your payment is securely processed through the Squarespace Payments system,  allowing you to pay with a variety of debit and credit cards including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and UnionPay, as well as an option ACH Direct Debit from your bank. The trusted third-party payment processors, PayPal and Stripe are also accepted. Squarespace uses Transport Layer Security (TLS) to encrypt all payment processing data ensuring secure payment processing. They also comply with PCI-DSS standards for payment security. Your payment information will appear in your statement as Balance & Bliss to ensure transparency.

    Shipping

    Balance & Bliss products are sold exclusively and shipped within the mainland United States. Your order will ship within 1-3 business days. Please be advised that postal delays are not within our control, but we make every effort to ensure your product arrives safe and sound. Your order confirmation email will contain a tracking number. We ship using the US Postal Service. USPS will send you tracking notifications.  

    Returns

    We always strive for 100% customer happiness. If there is an issue with your purchase or product, please contact us at denise@balanceandbliss.com to discuss your experience. We will do our best to work with you to resolve the issue to your satisfaction.

    Physical Products – Physical products include, but are not limited to, books, room sprays, oils, and herbs. Replacements or refunds will be considered. Please allow up to 7 business days for an exchange or refund to be processed. Once finalized, an e-mail will be sent notifying you of the status of your refund. We do not refund initial shipping charges for items returned. For any return or exchange, you are responsible for all shipping & handling costs.

    Digital Products – Our digital products include, but are not limited to, online courses, audio and video files, and PDF downloads. All sales of digital products are final, and these items cannot be returned or exchanged. Once a digital product is downloaded or accessed, it is considered in your possession and cannot be returned like physical items. Balance & Bliss, Inc., does not offer refunds or credits for lack of usage or dissatisfaction with the outcome of using the contents. If you have any issues with your purchase or need assistance using our digital content, please contact us at denise@balanceandbliss.com.